Frequently Asked Questions (FQA)

What are the delivery times?

Optional delivery time

We provide delivery services during the following designated time periods :

  • Morning: 08:00 – 12:00
  • Noon: 12:01 – 15:00
  • Afternoon: 3:01 PM – 7:00 PM
  • Evening: 7:01 PM – 10:00 PM
  • Not specified

How is shipping calculated?

Shipping area and fee reference (unit: New Taiwan dollars)

  • Xinxing District, Qianjin District, Lingya District, Yancheng District, Qianzhen District, Sanmin District ▷ Shipping fee: $200
  • Gushan District, Zuoying District, Fengshan District ▷ Shipping fee: $250
  • Qijin District, Nanzi District, Renwu District, Daliao District ▷ Shipping fee: $400
  • Xiaogang District, Niaosong District ▷ $300
  • Large community, Qiaotou District ▷ $500
  • Swallow Nest Area ▷ $600
  • Gangshan District, Luzhu District ▷ $800
  • Qishan District ▷ $1,000

For other areas (such as Meinong, Donggang, Pingtung, Fangliao, Liugui, etc.), or areas outside the above range, please send a private message to the editor to inquire about the delivery feasibility and quotation.

Delivery Service Area (ZIP Codes)

  • 800 新興區 (Xinxing District)
  • 801 前金區 (Qianjin District)
  • 802 苓雅區 (Lingya District)
  • 803 鹽埕區 (Yancheng District)
  • 804 鼓山區 (Gushan District)
  • 805 旗津區 (Qijin District)
  • 806 前鎮區 (Qianzhen District)
  • 807 三民區 (Sanmin District)
  • 811 楠梓區 (Nanzih District)
  • 812 小港區 (Xiaogang District)
  • 813 左營區 (Zuoying District)
  • 814 仁武區 (Renwu District)
  • 815 大社區 (Dashe District)
  • 820 岡山區 (Gangshan District)
  • 824 燕巢區 (Yanchao District)
  • 825 橋頭區 (Qiaotou District)
  • 830 鳳山區 (Fengshan District)
  • 831 大寮區 (Daliao District)
  • 833 鳥松區 (Niaosong District)
  • 842 旗山區 (Qishan District)

Are special colored roses natural?

The special colored roses sold in our store (such as blue roses and black roses) are all made from fresh roses that have been specially dyed for floral art. They are not naturally cultivated colors, so the color concentration and distribution may vary slightly.

Can you take a photo and send it back?

We will not proactively provide photos of finished products before shipment. If you require it, we are happy to assist. Please contact us via our official LINE: @kaohsiungflorist after placing your order and we will take a photo and send it back to you for confirmation.

Will the flowers I receive look exactly the same as the photo?

The main flowers in the bouquet will remain the same as shown in the product photo. However, foliage, vases, or wrapping paper may vary slightly due to seasonal changes or supplier availability. In such cases, we will make minor adjustments using flowers and materials of the same color scheme, size, and value to ensure the overall style and quality remain consistent. Thank you for your understanding and support.

Can urgent orders be delivered on the same day or within three days?

If it is an urgent order/temporary delivery on the same day , please be sure to contact us for confirmation first !

📞 Call for inquiries: 07-3341058
💬 LINE official account: @kaohsiungflorist

Please confirm that we can cooperate before placing your order. We will immediately arrange production and delivery for you. Thank you for your understanding and cooperation.

How to preserve flowers?

The blooming period of flowers varies depending on temperature, variety, and weather, and is approximately 5 to 10 days. Winter blooming is longer than summer blooming. To prolong the beauty and freshness of flowers, please refer to the following care methods:

Placement environment

  • Avoid direct sunlight and place the flowers in a cool and ventilated indoor space.
  • Avoid places near air-conditioning vents, electrical appliances, or hot and humid places.

Water changes and pruning

  • Replace the water in the vase every 2 to 3 days and clean the vase at the same time.
  • When changing the water, use floral scissors to cut the flower stems diagonally about 1 cm to help them absorb water.
  • Do not soak the leaves below the flower stem to prevent rot.
  • Regularly trim dead leaves, yellow petals, and rotten stems to keep the overall look fresh.

Special instructions for bouquets

  • There is a water bag at the bottom of the bouquet, so there is no need to pour out the water.
  • Water can be added every 2 to 3 days to ensure that the water bag remains moist.
  • If you want to extend the life of the flowers, please put the bouquet in a vase for viewing. It is recommended to remove the packaging , loosen the flowers, re-cut the stems and change the water .
  • After each water change, remember to cut the flower stems again and remove withered petals and leaves .

Can I request a custom order?

Yes, absolutely! Please feel free to contact us via Line, and we’ll be happy to provide a customized service tailored to your needs.

Do you offer a subscription service?

Of course! You can place a single order to arrange multiple festive floral gifts, and we will deliver them punctually according to your specified dates, times, and addresses.

For example: by pre-ordering at the beginning of the year, you can schedule deliveries for Valentine’s Day, Mother’s Day, Chinese Valentines's Day, birthdays, anniversaries, Father’s Day, Christmas, and more.

You can also set flowers to be delivered on a fixed date every month, completing all 12 months of orders at once.

With a subscription order, you’ll also enjoy exclusive discounts!