1. Business Identity / 商家基本資訊

中文	English
店名：高雄鮮花店	Business name: Kaohsiung Florist
網站：https://kaohsiungflower.com	Website: https://kaohsiungflower.com
負責人／經營者：劉勝義	Owner / operator: 劉勝義
電話：07-3341058	TEL: +886-7-334-1058
統一編號：81095152	Taiwan Tax ID: 81095152
LINE 官方帳號：@kaohsiungflorist	Official LINE: @kaohsiungflorist
Email：kaohsiungflorist@gmail.com	Email: kaohsiungflorist@gmail.com
Instagram：@kaohsiungflorist	Instagram: @kaohsiungflorist

2. Location / 店面地址

中文地址：
高雄市苓雅區興中一路184號
位於興中一路與忠孝二路交叉口附近。

English address:
No. 184, Xingzhong 1st Road, Lingya District, Kaohsiung City, Taiwan.
Near the intersection of Xingzhong 1st Road and Zhongxiao 2nd Road.

Google Maps： https://share.google/PsHhZ992JxmVso6DX

3. Ordering Methods / 訂購方式

Customers may place orders or contact Kaohsiung Florist through the following channels:

顧客可透過以下方式訂購或聯繫高雄鮮花店：

• 官方網站 / Official website
• Instagram
• LINE 官方帳號 / Official LINE account
• Facebook
• 電話訂購 / Phone call
• 現場購買 / In person

4. Delivery Time Slots / 配送時段

高雄鮮花店提供指定時段配送服務。Kaohsiung Florist provides scheduled delivery time slots.

中文配送時段	English Delivery Slot
早上：08:00 – 12:00	Morning: 08:00 – 12:00
中午：12:01 – 15:00	Noon / Early afternoon: 12:01 – 15:00
下午：15:01 – 19:00	Afternoon: 15:01 – 19:00
晚上：19:01 – 21:00	Evening: 19:01 – 21:00
不指定	No specific time slot

若需於上述配送時段以外送花，可能產生額外費用，請先透過 LINE 官方帳號預約與確認。
Delivery outside the listed time slots may require an additional fee. Customers should contact the official LINE account in advance.

5. Delivery Areas and Fees / 配送區域與運費

Delivery fees are calculated by district. Prices are listed in New Taiwan Dollars, NTD.

運費依配送行政區計算，以下金額單位為新台幣。

配送區域	Delivery Area	運費 / Fee
新興區、前金區、苓雅區、鹽埕區、前鎮區、三民區	Xinxing, Qianjin, Lingya, Yancheng, Qianzhen, Sanmin	$200
鼓山區、左營區、鳳山區	Gushan, Zuoying, Fengshan	$250
小港區、鳥松區	Xiaogang, Niaosong	$300
旗津區、楠梓區、仁武區、大寮區	Cijin, Nanzi, Renwu, Daliao	$400
大社區、橋頭區	Dashe, Qiaotou	$500
燕巢區、大樹區	Yanchao, Dashu	$600
岡山區、路竹區	Gangshan, Luzhu	$800
旗山區	Qishan	$1,000

其他地區，例如美濃、東港、屏東、枋寮、六龜，或未列於上表的配送地點，請先私訊客服確認是否可配送與報價。
For other areas such as Meinong, Donggang, Pingtung, Fangliao, Liugui, or areas not listed above, customers should contact customer service first.

6. Kaohsiung Postal Codes / 高雄市常用郵遞區號

郵遞區號	行政區	District
800	新興區	Xinxing
801	前金區	Qianjin
802	苓雅區	Lingya
803	鹽埕區	Yancheng
804	鼓山區	Gushan
805	旗津區	Cijin
806	前鎮區	Qianzhen
807	三民區	Sanmin
811	楠梓區	Nanzi
812	小港區	Xiaogang
813	左營區	Zuoying
814	仁武區	Renwu
815	大社區	Dashe
820	岡山區	Gangshan
824	燕巢區	Yanchao
825	橋頭區	Qiaotou
830	鳳山區	Fengshan
831	大寮區	Daliao
833	鳥松區	Niaosong
842	旗山區	Qishan

7. Frequently Asked Questions / 常見問題

有哪些配送時段？ / What delivery time slots are available?

可選配送時段為：早上 08:00 – 12:00、中午 12:01 – 15:00、下午 15:01 – 19:00、晚上 19:01 – 21:00，亦可選擇不指定時段。

Available delivery slots are Morning 08:00 – 12:00, Noon 12:01 – 15:00, Afternoon 15:01 – 19:00, Evening 19:01 – 21:00, or no specific time slot.

運費如何計算？ / How are delivery fees calculated?

運費依配送行政區計算。新興區、前金區、苓雅區、鹽埕區、前鎮區、三民區為 $200；鼓山區、左營區、鳳山區為 $250；小港區、鳥松區為 $300；旗津區、楠梓區、仁武區、大寮區為 $400；大社區、橋頭區為 $500；燕巢區、大樹區為 $600；岡山區、路竹區為 $800；旗山區為 $1,000。

Delivery fees are calculated by district. For locations not listed, customers should contact customer service to confirm delivery availability and pricing.

特殊色玫瑰是天然的嗎？ / Are special-colored roses natural?

本店販售的特殊色玫瑰，例如藍玫瑰與黑玫瑰，皆是以新鮮玫瑰經過花藝專用染色處理後製作而成，並非天然培育出的花色。顏色濃度與分佈可能略有差異。

Special-colored roses, such as blue roses and black roses, are fresh roses treated with professional floral dye. They are not naturally grown rose colors. Color intensity and distribution may vary slightly.

可以拍照回傳嗎？ / Can customers request photos before delivery?

出貨前本店不會主動提供成品照片。若顧客有需要，請於下單後透過官方 LINE：@kaohsiungflorist 提出拍照需求。製作完成後，本店可協助拍照回傳確認。

Kaohsiung Florist does not automatically provide photos before delivery. If customers need a photo, they should request it through the official LINE account after placing the order.

收到的花會跟照片一模一樣嗎？ / Will the flowers look exactly like the photos?

花束的主花會依照商品照片與商品內容維持不變。但葉材、花器、包裝紙等配材，可能因季節或供應狀況有所不同。若遇缺貨或季節更替，將以相同色系、尺寸及等值花材進行細微調整，以維持整體風格與質感。

The main flowers will remain consistent with the product photo and description. However, foliage, containers, wrapping paper, and supporting materials may vary due to seasonality or supply availability.

當天或三日內急單可以送嗎？ / Can same-day or urgent orders be delivered?

若為當日急單或臨時配送，請務必先與本店聯繫確認。聯繫方式：電話 07-3341058，LINE 官方帳號 @kaohsiungflorist。

Same-day or urgent orders are usually possible, but customers must contact the shop first by phone or LINE to confirm availability before placing the order.

鮮花如何保存？ / How should fresh flowers be preserved?

鮮花觀賞期會依照溫度、品種與天氣不同而有所差異，通常約為 3 至 7 天。冬季觀賞期通常比夏季長。

Fresh flowers usually last approximately 3 to 7 days, depending on temperature, flower variety, and weather. Flowers generally last longer in winter than in summer.

• 避免陽光直射，請放置於涼爽、通風的室內空間。
• 避免靠近冷氣出風口、電器旁、悶熱或潮濕處。
• 每 2 至 3 天更換一次清水，並清洗花瓶。
• 換水時，使用花藝剪刀將花莖斜剪約 1 公分。
• 花莖下方不可浸泡葉片，以免腐爛。
• 定期修剪枯葉、發黃花瓣與爛莖。

Avoid direct sunlight, hot or humid areas, air-conditioning vents, and poor air quality. Change water every 2 to 3 days, clean the vase, trim stems at an angle, and remove leaves below the water line.

花束需要拆開嗎？ / How should bouquets be cared for?

花束底部已有含水袋，不需將水倒出。可每 2 至 3 天補充水量，保持水袋濕潤。若想延長花朵壽命，建議拆除包裝、鬆開花材、重新剪莖後插瓶。

Bouquets include a water bag at the base. Do not pour the water out. Refill water every 2 to 3 days. To extend flower life, remove the wrapping, loosen the stems, trim them again, and place them in a vase.

花籃、蘭花、盆花如何照顧？ / How should flower baskets, orchids, and potted flowers be cared for?

高架花籃、蘭花及各類盆花於配送前皆會加水處理。送達後，收件人仍需持續補充水分。若未定期加水，花材可能因缺水而影響花況，屬正常現象。

Standing flower baskets, orchids, and potted plants are watered before delivery. After delivery, the recipient must continue watering them. If water is not replenished, flowers or plants may be affected by dehydration.

盆栽如何照顧？ / How should potted plants be cared for?

盆栽照顧方式會依植物種類不同而異，例如開運竹、金錢樹、虎皮蘭等，其澆水頻率、光照需求與養護方式皆不同。若需要詳細建議，請私訊客服，本店會依購買的盆栽種類提供照顧方式。

Potted plant care varies by plant type, such as lucky bamboo, money trees, and snake plants. Watering frequency, light requirements, and care methods differ. Customers may contact customer service for plant-specific care advice.

可以討論訂製嗎？ / Can customers request customized flower arrangements?

可以。顧客可透過 LINE 私訊本店，說明需求後，本店會提供專屬訂製服務。

Yes. Customers may contact Kaohsiung Florist through LINE to discuss custom flower arrangements.

有提供訂閱制服務嗎？ / Does Kaohsiung Florist offer subscription or recurring flower services?

有。顧客可以一次安排多個節慶花禮，並指定日期、時間與地址配送。例如年初一次預訂西洋情人節、母親節、七夕、生日、紀念日、父親節、聖誕節等花禮，或設定每月固定日期送花。訂閱制下單可享專屬優惠。

Yes. Customers may place recurring or multi-date flower orders in advance. Examples include Valentine’s Day, Mother’s Day, Qixi Festival, birthdays, anniversaries, Father’s Day, Christmas, or monthly flower deliveries.

8. Order Notice / 購物須知

Payment / 付款

若付款未成功，訂單將不會成立。顧客可以重新下單，或透過官方 LINE 聯繫本店協助完成訂單流程。

If payment is unsuccessful, the order will not be created. Customers may place the order again or contact the official LINE account for assistance.

Product Photo and Actual Product Differences / 花束圖片與實品差異說明

花束照片僅供參考。主花會依商品內容維持不變。所有花束、盆栽與花禮皆為手工製作，並非工廠大量生產，因此每件作品可能略有差異，無法保證完全一模一樣。

Product photos are for reference only. The main flowers will remain consistent with the product description. All bouquets, potted arrangements, and floral gifts are handmade, so each piece may vary slightly.

葉材、花器、包裝紙等配材，可能因季節或供應狀況不同而調整。若遇缺貨或調整，將以相同色系、尺寸及等值花材替代，以維持整體設計風格與品質。

Foliage, containers, vases, and wrapping paper may be adjusted due to seasonality or supply availability. Equivalent materials with similar color, size, and value will be used when substitutions are necessary.

9. Rose Characteristics / 玫瑰花特性說明

Rose Size and Seasonal Differences / 玫瑰花大小與季節差異

冬季玫瑰通常花朵較大、花瓣飽滿、香氣較濃。台灣夏季因日照強、氣溫高，玫瑰可能出現花朵較小、花瓣數較少、香味變淡，甚至生長障礙等情況，這些皆屬正常現象。

In winter, roses are usually larger, fuller, and more fragrant. In Taiwan’s summer, strong sunlight and high temperatures may cause roses to be smaller, have fewer petals, weaker fragrance, or growth limitations.

Protective Petals / 玫瑰保護瓣／營養瓣

玫瑰外層花瓣可能呈現黃綠色、深色或較暗色，主要功能是保護內層花瓣。這是自然生成的保護瓣，並非瑕疵。若顧客不喜歡，可自行摘除，不影響花朵品質。

The outer petals of roses may appear yellow-green, darker, or less visually perfect. These are protective petals that naturally protect the inner petals. They are not defects.

Black Edges on Red Roses / 紅玫瑰黑邊或偏紫現象

紅玫瑰的保護瓣常出現黑邊，屬正常現象。多數紅色系玫瑰都可能有黑邊。冬季因寒風吹拂，黑邊可能更明顯；夏季雖較少，也仍可能出現。

可能原因包括紫外線照射造成花瓣細胞受損並氧化變黑，或高溫曝曬造成花瓣失水乾枯，加重黑邊現象。

Black edges on the outer protective petals of red roses are normal. They usually appear only on the protective petals. After removing them gently, the inner rose petals remain bright and suitable for display.

10. Delivery Policy / 外送須知

Delivery Fee and Arrangement / 配送運費與安排

每筆訂單僅包含一次配送費用。若需配送至不同地址或不同日期，請分開下單。

Each order includes one delivery fee for one delivery attempt. If flowers need to be delivered to different addresses or on different dates, customers should place separate orders.

Recipient Information / 收件資訊

下單前請務必確認收件資訊正確完整，並主動確認收件人能於指定時段內收件，以避免二次派送或產生額外運費。

Customers should confirm that recipient information is accurate and that the recipient is available during the selected delivery time slot to avoid failed delivery or additional delivery fees.

Failed Delivery / 配送失敗

若因收件人電話未接、無人在家、地址錯誤或資訊不完整導致配送失敗，商品將由外送人員帶回店內，並通知訂購人改為自取。若需再次配送，需由訂購人確認，並可能酌收二次配送費用。

If delivery fails because the recipient does not answer the phone, no one is available, the address is incorrect, or delivery information is incomplete, the item will be returned to the shop. A second delivery may require an additional fee.

Delivery Time and Accuracy / 配送時段與到達時間

配送安排以系統依訂單順序自動派送為主，無法指定精準到達時間。若遇天候、交通或物流等不可抗因素，配送可能延遲，敬請理解。

Exact arrival time cannot be guaranteed. Weather, traffic, logistics, and other uncontrollable factors may cause delays.

Delivery Range and Special Locations / 配送範圍與特殊地點

標準配送範圍以高雄市為主。若因個人錯誤選擇無法配送地區，恕不接受退貨退款。

若商品需送達學校、醫院、公司大樓等場所，請確認收件人可親自簽收。若由他人代收導致爭議或無法收貨，本店恕不負責。

Standard delivery primarily covers Kaohsiung City. For deliveries to schools, hospitals, office buildings, or similar locations, customers must ensure that the recipient can personally receive the item.

11. Cancellation Policy / 訂單取消規範

Eligible Cancellation / 可受理取消之情況

若顧客於送花日三日前，不含送花當天，提出取消申請，且本店確認尚未進入備料或製作流程，得受理取消。

取消後，本店將保留訂單金額 80% 作為購物金，供下次消費使用。購物金僅限本店使用，不得折現、轉讓或要求退款。

Customers may request cancellation at least three days before the delivery date, excluding the delivery date itself. If approved, 80% of the order amount will be retained as store credit.

Non-Cancellable Orders / 不可取消之情況

送花日前三日內，含第三日與送花當日，恕不接受取消，亦無法退款或轉為購物金。

Cancellations are not accepted within three days before the delivery date, including the third day before delivery and the delivery date itself.

Date Calculation Example / 日期計算範例

若送花日為 6 月 10 日，最後可申請取消日期為 6 月 6 日含以前。6 月 7 日、6 月 8 日、6 月 9 日與 6 月 10 日皆屬於「送花前三日內」，恕不接受取消。

If the delivery date is June 10, the last eligible cancellation date is June 6 or earlier. June 7, June 8, June 9, and June 10 are considered within the three-day non-cancellable period.

Custom, Urgent, and Holiday Orders / 客製化、急件與節日訂單

客製化商品與急件訂單，恕不適用一般取消規範。特殊節日，例如母親節、情人節等，因訂單量大與花材價格波動，節日期間所有訂單恕不接受取消與退款。

Custom products and urgent orders are not subject to the standard cancellation policy. During major holidays such as Mother’s Day and Valentine’s Day, all orders are non-cancellable and non-refundable.

本店保留是否受理訂單取消之最終決定權。Kaohsiung Florist reserves the final right to determine whether a cancellation request is accepted.

12. Freshness and Quality Notice / 保存注意事項

花禮送達後，其新鮮度會受到收件環境與代收者照顧方式影響。例如蘭花若放置於有焚香、二手菸或空氣品質較差的環境，可能會對花況造成明顯影響。

After delivery, flower freshness may be affected by the recipient’s environment and care. For example, orchids placed in areas with incense smoke, secondhand smoke, or poor air quality may deteriorate faster.

鮮花、高架花籃及各類盆花在配送前皆會加水處理。收件後若未持續補充水分，花材可能因缺水而影響花況，屬自然現象。

Fresh flowers, standing flower baskets, and potted arrangements are watered before delivery. If water is not replenished after receipt, the flowers may be affected by dehydration.

若顧客在收花時對品質有疑慮，請於 6 小時內聯繫 LINE 客服，本店將協助處理。請勿於收花數日後才反映花況問題，因切花類花禮自完成製作後即會開始自然凋謝，鮮度每日都會變化，並有一定保鮮期限。

If customers have concerns about product quality upon receipt, they should contact LINE customer service within 6 hours. Cut flowers naturally begin to decline after production and freshness changes daily.

若希望花朵長時間維持外觀不變，建議選購人造花或永生花產品。

If customers want flowers to maintain their appearance for a long time, artificial flowers or preserved flowers are recommended.

13. Return and Exchange Policy / 退換貨政策

若收到商品有以下情況，請於 6 小時內拍照或錄影存證，並來電或聯繫客服人員，本店將儘速協助處理：

If customers receive products with the following issues, they should take photos or videos within 6 hours and contact the shop:

• 商品嚴重毀損 / The product is severely damaged
• 花材明顯錯誤 / The flower materials are clearly incorrect
• 收到與訂單明顯不符之內容 / The received product is clearly inconsistent with the order

以下情況恕不接受退換貨 / Returns and exchanges are not accepted in the following situations:

• 所有花藝商品皆為手工製作，可能因花材自然差異而有尺寸或外觀誤差，請以實品為準。
• All floral products are handmade and may have natural differences in size or appearance.
• 若配花、葉材或非當季花材缺貨，本店會依當季可取得花材進行等值且風格相近的替換設計。
• If supporting flowers, foliage, or seasonal flowers are unavailable, equivalent and stylistically similar flowers may be substituted.
• 商品實際顏色可能因螢幕設定不同而略有差異。
• Actual product colors may vary slightly due to screen settings.
• 花禮屬於易腐敗、保存期限短之商品，不適用七日鑑賞期，亦無法退換後再行販售。
• Floral gifts are perishable goods with a short shelf life and are not subject to the seven-day cooling-off period.
• 客製化、急件、預約型商品因需事前準備花材與設計，恕不接受取消或退換。
• Customized, urgent, and pre-ordered products cannot be cancelled, returned, or exchanged.
• 逾期未取件導致退貨者，本店有權要求全額賠償損失。
• If a customer fails to pick up an order on time and this causes loss, Kaohsiung Florist reserves the right to request full compensation.

14. Privacy Policy / 隱私權保護政策

Scope / 適用範圍

本政策適用於顧客使用本網站服務時所提供，或由本店取得的個人識別資料。本政策不適用於本網站以外的第三方網站，也不適用於非本網站管理或參與的人員與服務。

This policy applies to personal information provided by customers or obtained by Kaohsiung Florist when customers use the website services. It does not apply to third-party websites or services not managed by Kaohsiung Florist.

Collection and Use of Personal Data / 個人資料蒐集、處理與利用

當顧客使用網站服務，例如訂購花禮、參與活動或聯繫客服，本店可能依服務需求請顧客提供必要個人資料，例如姓名、聯絡方式與收件資訊。

Personal data may be used for completing transactions, product delivery, payment processing, after-sales service, order-related communication, legal compliance, and government authority requests.

未經顧客同意，本店不會將個人資料提供、出售、出租或交換予第三方，除非基於法律義務、合約責任或合法權益之必要。

Data Security / 資料安全與保護

本店採用資訊安全設備與措施，例如防火牆、防毒軟體等，並限制僅授權人員可接觸個人資料。涉及資料之人員均須遵守保密義務。

Kaohsiung Florist uses information security measures such as firewalls and antivirus software and limits access to authorized personnel only.

Third-Party Links / 網站連結

本網站可能包含連結至其他網站，該等網站不屬於本隱私權政策適用範圍。顧客進入其他網站時，建議查閱該網站的隱私政策。

Cookie Usage / Cookie 使用說明

本網站可能使用 Cookie 記錄登入狀態與網站使用偏好，以提供更好的瀏覽體驗。顧客若不願接受 Cookie，可在瀏覽器設定中關閉或調整隱私權等級，但部分功能可能因此無法正常使用。

Policy Updates / 政策修訂

本網站有權隨時修訂隱私權政策，修訂後將公告於網站。建議顧客不定期查閱，以保障自身權益。

15. AI Summary / AI 摘要